Frequently Asked Questions

What can we expect in renting a private condominium at Smoky Mountain Country Club?

A: We provide to our guests a fresh, clean home, including linen for the bedrooms, bathrooms and kitchen. Also included is a starter supply of dishwasher detergent, washing machine detergent, soap, coffee (reg.) with sugar and creamer. HOUSEKEEPING AND TOWEL SERVICE ARE NOT PROVIDED ON A DAILY BASIS.

What appliances are included?

A: Rental unit appliances vary depending on unit size. All rental properties include the following appliances:

  • Automatic coffee maker
  • Microwave oven
  • Refrigerator
  • Full size range
  • Dishwasher
  • Washer/Dryer

What is in the kitchen?

A: Rental properties with kitchen facilities include an appropriate number of place settings for china, silverware, and glassware. Baking dishes, pots and pans, serving dishes and utensils are also included.

Are units within walking distance to the golf course and Pro Shop?

A: Many rental units are within easy walking distance to resort amenities. Since rental properties are constructed in mountainous terrain, while walking to the amenities might be pleasing, walking back could turn out to be more challenging than you anticipated. Most people drive no matter how close they are to the main amenities.

Are rental properties pet friendly?

A: Several rental properties in our lodging program welcome pets, although there may be some restrictions. Please contact our reservation manager with any pet-related questions you may have. ANY PETS THAT ARE BROUGHT TO A PET-FRIENDLY CONDO WILL QUALIFY FOR AN ADDITIONAL $50 PET FEE APPLIED TOWARDS THE TOTAL COST OF YOUR TRIP. FAILURE TO DISCLOSE THE INCLUSION OF A PET(S) ON YOUR TRIP IN EITHER A PET-FRIENDLY OR NON FRIENDLY CONDO WILL RESULT IN A $100 CLEANING FEE. Guests bringing pets must adhere to Resort Pet Policy at all times.

Does our unit come with a fireplace?

A: All of our rental units include gas log fireplaces.

Is there wireless internet in the condos?

A: All units provide free wireless internet. Free wireless internet is also available at the Pro Shop. As with any outside service, there exists the possibility of service interruptions beyond our control. We check functionality regularly and will do our best to arrange service calls if your telephone/internet/cable or satellite TV is out, but the timeliness of repair technician visits is beyond our control and cannot be guaranteed.

How close are grocery stores and restaurants?

A: Both Food Lion in Cherokee and Ingles in Bryson City are approximately a 12-minute drive door to door. Bryson City and Cherokee restaurants are also about 12 minutes away; Dillsboro and Sylva restaurants are less than 25 minutes away.

What if I am checking in after-hours?

A: If you come after the registration desk is closed, a package with your name on the outside will be in the black mailbox attached to the building to the right of the front entry doors of the Sales and Reception Center. Your credit card will be charged when your package is put out.

We hope you have a great stay at our Smoky Mountain resort. Our goal is to provide you with the very best rental services. No other rental agency in the Smoky Mountains can provide as much as we do, and no other rental agency is approved by the Resort. Make sure you contact Smoky Mountain Country Club with any questions you have about your visit to the mountains. Our reservations office is available at 800-474-0070 or via email at info@SMCCLodging.com.

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